Job Description
About Us Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role As a Help Center Content Writer, you will plan, write, and maintain documentation in Notion’s Help Center. Your content will be customer-facing, and used not only on the help center, but also as a content engine powering self-serve support and education within the support chatbot, Notion AI, and other distribution surfaces. You’ll write content using Notion’s voice and tone; partnering with Product, Engineering, CX, and Marketing to keep content accurate, complete, and localized. You’ll optimize for discovery and performance using SEO and AIO best practices alongside search data and site analytics, and leverage top contact drivers to increase self‑serve support capabilities.
What You'll Achieve - Apply and enforce written voice and tone across Notion's product documentation.
- Write, publish, and maintain Help Center documentation as a part of Notion's cross-functional launch readiness process.
- Utilize CX metrics to translate top contact drivers into written content, improving adoption of “Tier 0” self-help through documentation.
- Work with Product Operations, Marketing, Customer Experience, and Engineering teams to ensure content completeness and accuracy, creating and updating content in cadence with Notion’s feature launch cycle.
- Monitor site traffic and performance, finding opportunities to improve existing content and optimize user experience.
- Coordinate localization of Help content, ensuring content is available globally.
Skills You'll Need To Bring - You have 3+ years of technical writing experience
- You have experience supporting cross-functional programs relating to help center content development and upkeep
- You believe success is a measured outcome, and have experience making metrics-driven recommendations
- You have a proactive approach to program and project management
- You have an ability to distill complex product updates and concepts into clear, written documentation
- You have experience developing a deep understanding of brand voice and tone
- You have an understanding of product-led SaaS companies and launch processes
- You have experience using SEO and AIO best practices to optimize content for discovery and performance
Nice To Haves - Deep existing knowledge of Notion as a product
- Experience at a high-growth SaaS company
- Experience writing content for both external and internal audiences
- Experience with Contentful, Amplitude
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $119,000 - $133,000.
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