Job Description

_ Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. _

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland, Great Southern and Vintage Rail Journeys.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 16 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role
Your primary job is to ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include:

• A la carte restaurant service
• Bar and lounge service including table service
• Housekeeping on-train carriages
• Luggage handling
• Concierge services at each arriving and departing terminal; and
• Act as a host for guests on off-train excursions.

These positions are physically demanding and will require you to work on your feet for long periods of time. You will also be required to work away from home for up to 7 days at a time.

About You

To be successful in this role, you will:

• Be passionate about the hospitality industry with a real commitment to delivering the best standards of customer service;
• Know your stuff, you’ve had fine dining or a la carte experience, been recognised for your strengths in guest service – you see everything through a guest centric lens;
• Have an energy that’s dynamic and you have fun when you work – your smile will say it all;
• Show a commitment to our luxury brand;
• Have all the safety things we need too like an RSA and a Senior first aid certificate (or willing to obtain).

What We Offer 

• General discounts on Journey Beyond travel and experiences 
• An attractive salary 
• Study Assistance Policy 
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy 
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise
• Parental Leave Policy
• Purchased Leave Policy 

How to Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.  Your Rail Journey starts here!

Apply now. Join us!

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