IT Helpdesk Technician Job at SBT Global, Inc., Plano, TX

REdMT2JhVnNJdnNQdkxHNjYwKzkxalk0TXc9PQ==
  • SBT Global, Inc.
  • Plano, TX

Job Description



Contract Period:  1 yr + Extend

On Site

Pay Rate: $20-26/hr DOE

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Qualifications

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
  • Good understanding of computer systems, mobile devices and other tech products
  • Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
  • Ability to diagnose and resolve basic technical issues
  • Computer skills must include: Microsoft Office Suite, SAP GUI
  • Install and repair Laptop PC, Printers
  • Experience with LAN and Cabling
  • 1~4 years’ experience working in helpdesk area with break/fix experience and/or with related education/training
  • But entry level is applicable.
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
  • A+ Certificate is preferred

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Contract work, Work at office,

Similar Jobs

Hayman Daugherty Associates

Locums/Radiology/Job/Florida Job at Hayman Daugherty Associates

 ...candidate must have an active FL medical license and DEA. MQSA required. The Radiologist must be proficient in all areas of diagnostic radiology to include, CT, Ultrasound, MRI, fluoroscopy. Must be able to read mammography to include stereotactic biopsies, needle... 

YMCA of Lincoln

Yoga/Mind/Body Instructor Job at YMCA of Lincoln

 ...OUR JOBS MEAN MORE YMCA Group Exercise Instructor's play a critical role at the YMCA. They teach youth and adults exercise techniques...  ...respect the Y build your resume CLASS FORMATS Yoga Pilates Meditation Tai Chi TRX Suspension Training... 

Health in Balance Chiropractic & Natural Medicine

Case Manager Job at Health in Balance Chiropractic & Natural Medicine

 ...obstacles to most patients' health care, which are time and money. The Care Coordinator works hand-in-hand with the doctors to manage each patients case. The Care Coordinator develops a very close relationship with patients and must have incredible communication skills.... 

Grand Teton Lodge Company

Self Serv Laundry Attendant Job at Grand Teton Lodge Company

 ...review the Benefits Eligibility Summary Job Summary: Provide friendly guest service at Colter Bay Village by assisting with laundry and shower facilities, handling payments, and maintaining clean, safe spaces. Must be able to work weekends and evenings and perform...