Regional Operations Manager Job at KCI Telecommunications, Charlotte, NC

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  • KCI Telecommunications
  • Charlotte, NC

Job Description

KCI has a telecom client looking for a Regional Operations Manager in Charlotte!

Our client is a industry leading ISP experiencing rapid growth. If you are looking for a fast paced environment that offers career growth, professional development, and rewards ambition, innovation, and initiative , look no further!

Responsibilities:

  • Strategic oversight of outage detection, resolution, and prevention processes.
  • Manage cross-functional teams and collaborate with field leadership to drive operational excellence and minimize service disruptions.
  • Serve as the primary point of contact for major outage events and stakeholder communications.
  • Monitor outage trends and performance metrics to identify systemic issues.
  • Provide executive-level reporting and recommendations for infrastructure resilience.
  • Maintain compliance with regulatory and safety standards.

Qualifications:

  • 5+ years of experience in network operations, infrastructure management or outage coordination.
  • 3+ years in a leadership or management role.
  • Strong strategic thinking and decision-making skills.
  • Excellent communication, negotiation, and stakeholder management abilities.
  • Proficiency with outage monitoring systems, data analytics, and incident management platforms.

Position offers pay commiserate with experience, comprehensive health benefits, and 401(k) with company match.

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