Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:
40 Salary Range: $29.50 - $44.50Union Position:
NoDepartment Details
Summary
Answers patient inquiries over the telephone assessing the severity of the patients symptoms and medical needs according to triage algorithms.Job Description
Guides the patient to the appropriate level of care; schedules patient appointments over the phone with appropriate healthcare providers/facilities/physicians. Documents information provided to patients during triage in health record systems; records patients health conditions for follow-up patient care. Maintains and develops triage protocols; ensures patients healthcare information is updated on time. Role does answer inquiries through multiple variations of technology depending on department. Educate patients based on calls that come in.Qualifications
Graduate from an accredited nursing program preferred including but not limited to American Association of Colleges of Nursing (AACN) Accreditation Commission for Education in Nursing (ACEN) and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). Bachelors Degree in nursing preferred. One year of healthcare experience preferred. Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state. Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Within first 30 days of employment all requirements to obtain license needed for role is completed. Obtains and subsequently maintains required department specific competencies and certifications. Obtains and subsequently maintains required department specific competencies and certifications.Sanford is an EEO/AA Employer M/F/Disability/Vet.
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