SAP EDI Consultant Job at Shrive Technologies LLC, Bolingbrook, IL

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  • Shrive Technologies LLC
  • Bolingbrook, IL

Job Description

Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience which is essential for this position. Ideally the individual will have a background in retail or manufacturing industries with a solid understanding of EDI mapping and strong documentation skills.


Experience with SAP is a plus though not mandatory.


The role may involve:

  • Reviewing and evaluating existing EDI processes to identify areas for improvement.
  • Exploring and supporting new EDI requirements as they arise.



Scope/Purpose:


Real-time monitoring tracking and resolution of all EDI errors in OpenText with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow performs root-cause analysis (RCA) updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues primarily through ServiceNow platform. EDI



Performance Measures/Expectations:

  • Create issue resolution documentation (incident description root cause steps to resolve)
  • For new processes If no documentation exists create initial draft and schedule review (build knowledgebase)
  • Complete all training and knowledge transfer within timelines with positive feedback
  • All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA



Reporting & Trends

  • Weekly slide deck (close of business Friday): ticket counts response/resolution times top errors
  • Monthly deep dive on root causes and corrective actions

Job Tags

Full time,

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